JWC Policies and Procedures
SECTION 1 - CODE OF
ETHICS
Jack Winn Color (hereafter “JWC” or the “Company”) has made
a commitment to provide the finest direct sales experience backed by impeccable
service to its Associates and customers.
In turn, the Company expects JWC Associates to reflect that image in
their relationships with customers and fellow Associates. As a JWC Associate
you are expected to operate your business according to the highest standards of
integrity and fair practice in your role as a JWC Associate. Failure to comply
with the Code of Ethics can result in your termination as a JWC Associate.
The Code of Ethics, therefore, states: As an Independent
Associate:
•
I will conduct my business in an honest, ethical
manner at all times.
•
I will make no representations about the income
benefits of being an Associate with JWC or the benefits of the JWC products
other than those contained in officially-approved Company literature.
•
I will provide support and encouragement to my
customers and other Associates to ensure that their experience with JWC is a
successful one.
•
I will motivate and actively work with
Associates in my downline organization to help them build their JWC business. I
understand that that this support is critical to each Associate’s success with
JWC.
•
I will refrain from making income claims,
exaggerating my personal income or the income potential in general and will
stress to Associate candidates the level of effort and commitment required to
succeed in the business. I will not abuse the goodwill of my association with
JWC to further or promote other business interests (particularly those which
may be competitive to JWC) without the prior written consent of JWC.
•
I will not make disparaging remarks about other
products, services, associates, or companies; likewise, I will not willfully
denigrate or disparage the activities or personalities or nature of fellow JWC
Associates, JWC staff members or the JWC organization.
•
I will abide by all of the Policies and
Procedures of JWC as included herein, or as may be amended from time to time.
•
I will not make any payment(s) or promise to pay
any prospective or existing Associate in return for such Associate’s
enrollment, continued enrollment, or team building or recruiting activities
with JWC.
SECTION 2 -
INTRODUCTION
2.1 - Policies and Compensation Plan Incorporated into
Associate Agreement
These Policies and Procedures, in their present form and as
amended at the sole discretion of JWC, are incorporated into, and form an
integral part of, the JWC Associate Agreement. Throughout these Policies and
Procedures, when the term “Agreement” is used, it collectively refers to the
JWC Associate Application and Agreement Form, these Policies and Procedures and
the JWC Compensation Plan. These documents are incorporated by reference into
the JWC Associate Agreement (all in their current form and as may be amended by
JWC).
2.2 - Purpose of Policies
JWC is an affiliate marketing organization that sells its
products directly to licensed cosmetologists and their clients. JWC Independent Associates have the ability
to receive commissions and bonuses based on sales volumes they have generated
both directly (e.g. by buying products they use behind the chair or retail to
their clients) and indirectly (e.g. by referring other associates or
professionals or clients). It is important to understand that your success and
the success of your fellow Associates depends on the integrity of those who represent
our brand and make up our community. To clearly define the relationship that
exists between Associates and JWC, and to explicitly set a standard for
acceptable business conduct, JWC has established the Agreement. JWC Associates are required to comply with
all of the provisions set forth in the Agreement, which JWC may amend at its
sole discretion from time to time, as well as with all federal, state and local
laws governing their JWC business and their conduct. Because you may be
unfamiliar with many of these standards of practice, it is very important that
you read and abide by the Agreement. Please review the information in this
document carefully. It explains and governs the relationship between you, as an
independent contractor, and the Company. If you have any questions regarding
any policy or rule, do not hesitate to seek an answer from the JWC corporate
office.
2.3 - Changes to the Agreement
Because laws and the business environment periodically
change, JWC reserves the right to amend the Agreement, the products offered,
the compensation plan, and the prices at the Company’s sole and absolute
discretion. By signing the Associate Agreement, an Associate agrees to abide by
all amendments or modifications that JWC elects to make. Amendments shall be
effective 7 days after publication of notice of amendments in official JWC
materials. The Company shall provide or make available to all Associates a complete
copy of the amended provisions by one or more of the following methods: (a)
posting on the Company’s official website; (b) electronic mail (email); (c)
inclusion in Company periodicals; (d) inclusion with commissions or bonus
checks; or (e) special mailings. The continuation of an Associate’s JWC
business or an Associate’s acceptance of bonuses or commissions constitutes
acceptance of any and all amendments.
2.4 - Delays
JWC shall not be responsible for delays or failures in
performance of its obligations when performance is made commercially
impracticable due to circumstances beyond its reasonable control. This
includes, without limitation, strikes, labor difficulties, riot, war, fire,
death, curtailment of a party’s source of supply, government decrees or orders,
and acts of God.
2.5 - Policies and Provisions Severable
If any provision of the Agreement, in its current form or as
may be amended, is found to be invalid, or unenforceable for any reason, only
the invalid portion(s) of the provision shall be severed and the remaining
terms and provisions shall remain in full force and effect and shall be
construed as if such invalid or unenforceable provision never comprised a part
of the Agreement.
2.6 - Waiver
The Company never gives up its right to insist on compliance
with the Agreement and with the applicable laws governing the conduct of a
business. No failure of JWC to exercise any right or power under the Agreement
or to insist upon strict compliance by an Associate with any obligation or
provision of the Agreement, and no custom or practice of the parties at
variance with the terms of the Agreement, shall constitute a waiver of JWC’s
right to demand exact compliance with the Agreement. Waiver by JWC can be
affected only in writing by an authorized officer of the Company. JWC’s waiver
of any particular breach by an Associate shall not affect or impair JWC’s
rights with respect to any subsequent breach, nor shall it affect in any way
the rights or obligations of any other Associate. Nor shall any delay or
omission by JWC to exercise any right arising from a breach affect or impair
JWC’s rights as to that or any subsequent breach. The existence of any claim or
cause of action of an Associate against JWC shall not constitute a defense to
JWC’s enforcement of any term or provision of the Agreement.
SECTION 3 - BECOMING
AN ASSOCIATE
3.1 - Requirements to Become an Associate
To become a JWC Associate, the individual listed on the
account must:
•
3.1.1 - Be at least 18 years of age
•
3.1.2 - Reside in the 50 United States or other
jurisdictions officially opened by the Company;
•
3.1.3 - Have a valid Social Security or Tax ID
number
•
3.1.4 - Submit an accepted JWC Associate
Application and Agreement; and
•
3.1.5 – Be licensed by the local, governing
authority as a hairstylist, cosmetologist or barber (or the jurisdictional
equivalent).
o
3.1.5.1 Requirements for a provisional license
vary by state. In the interest of fairness, JWC requires that an Associate
using a provisional license to sign up must have completed at least 500 hours
of his or her cosmetology school coursework. Additionally, to keep their
account active, the individual must provide to JWC the state license
(non-provisional) no later than 6 calendar months after their account
enrollment date.
The first and last name of the individual listed on an
account is considered the Stylist of Record (“SOR”) on the account. The SOR on
an account cannot be changed except in circumstances as described in Section
4.24 below. The SOR will receive all communications about the account, and
their information must be reflected in the personal details of the account
(name, address, phone, email, etc). The SOR must be the same individual as is
listed on the cosmetology license associated to the account. If there is a
social security number on the account, it must belong to the SOR. Trips, car
bonuses and all non-cash awards earned by the account will be considered earned
by the SOR on the account. The Company reserves the right to reject any
applications for a new Associate or applications for renewal. No product purchase is required to become a
new Associate.
Individuals that became Associates prior to January 1, 2017
were able to take a test administered by JWC in lieu of having one of the
licenses stipulated above. Individuals that passed this test and who whose
accounts have been continuously active since that point are grandfathered in
and are considered to be the SOR on their respective accounts.
3.2 - Associate Benefits
Once the Associate Application and Agreement have been
accepted by JWC, the following benefits are available to the new Associate:
•
Market and sell JWC products;
•
Participate in the JWC Compensation Plan
(receive bonuses and commissions, if eligible);
•
Sponsor other individuals as Associates into the
JWC business and thereby, build a marketing organization and progress through
JWC Compensation Plan;
•
Receive periodic JWC literature and other JWC
communications;
•
Participate in JWC-sponsored support, service,
training, motivational and recognition functions, upon payment of appropriate
charges, if applicable; and
•
Participate in promotional incentives and
programs sponsored by JWC for its Associates.
SECTION 4 - OPERATING
A JWC BUSINESS
4.1 - Adherence to the JWC Compensation Plan
Associates must adhere to the terms of the JWC Compensation
Plan as set forth in official JWC literature. Associates shall not offer the
JWC opportunity through, or in combination with, any other system, program or
method of marketing other than that specifically set forth in official JWC
literature. Associates shall not require or encourage other current or
prospective customers or Associates to participate in JWC in any manner that
varies from the program as set forth in official JWC literature. Associates
shall not require or encourage other current or prospective customers or
Associates to execute any agreement or contract other than official JWC
agreements and contracts in order to become a JWC Associate. Similarly,
Associates shall not require or encourage other current or prospective
customers or Associates to make any purchase from, or payment to, any
individual or other entity to participate in the JWC Compensation Plan other
than those purchases or payments identified as recommended or required in official
JWC literature.
4.2 - Bonus Buying Prohibited
Bonus buying is strictly and absolutely prohibited. “Bonus
buying” includes: (a) the enrollment of
individuals without their knowledge and agreement and/or without execution of
an Associate Application; (b) the
fraudulent enrollment of an individual as an Associate; (c) the enrollment or attempted enrollment of
non-existent individuals as Associates; (d) the use of a credit card by or on
behalf of an Associate or customer when the Associate or customer is not the
account holder of such credit card; (e) purchasing
JWC products on behalf of another Associate, or under another Associate’s ID
number, to qualify for commissions or bonuses.
4.3 - Business Entities
A Partnership, LLC or Corporation may hold an Associate
business upon completion of the Associate Application form by the SOR, and
providing on that form in the appropriate space, a Federal tax ID number. If an
account is created under an entity, the SOR on the account must have a
controlling stake in the entity. The SOR may have a business partner in the
entity that assists with the ongoing operation of the business and also has an
ownership stake in this entity. If this partner is not a stylist, he or she is
precluded from identifying as a JWC Associate, attaining or claiming to have
attained any rank or rewards as a JWC Associate, receiving/ordering
professional products or paying wholesale prices for consumer products. He or
she can represent that his or her business partner is a JWC Associate and he or
she is involved with helping to grow and operate that Associate’s JWC business.
This distinction is critical given that JWC is defined by the following tenets:
•
We are dedicated to stylists – making the right
products for them, sharing profits with them, providing them with products,
tools and education to better run and grow their businesses, etc
•
We sell professional products exclusively to
licensed cosmetologists – in consideration of the struggles of stylists
everywhere, JWC does not sell professional products to individuals without a
cosmetology license and does not offer retail products at wholesale prices to
individuals without a cosmetology license.
If an account is under an entity, all partners to the entity
are subject to the guidelines and limitations set forth in this document.
Should a partner in a business entity violate these policies, the Associate
account associated to the entity will be subject to repercussions as outlined
in Section 11.
To have checks paid to an entity name rather than an
individual name, please reach out to our office to coordinate.
If an associate account was created under an entity prior to
October 1, 2018 and the SOR on the account does not have a controlling
interest, this account is considered to be grandfathered in under its current
equity structure. The structure of those entities cannot be changed, however,
in any way to reduce the equity share of the SOR or any licensed cosmetologist
with an interest in the account. Additionally, the SOR on these accounts cannot
be changed.
Further, an individual may not participate in or have any
beneficial interest in more than one (1) Associate business of any kind. The person signing the application on behalf
of a business entity must have the authority of said entity for entering into
the transaction. In addition, by signing
as a business entity, the applicant certifies that no person with an interest
of debt or equity in the business has had an interest in an Associate business
with JWC within six (6) months of the date of signature.
4.4 - Changes to a JWC Business
4.4.1 - General
Each Associate must immediately notify JWC of all changes to
the information contained in his or her Associate Application and Agreement.
Associates may modify their existing Associate Agreement Form by submitting a
written request and appropriate supporting documentation.
4.4.2 - Change of Sponsor
To protect the integrity of all marketing organizations and
safeguard the hard work of all Associates, JWC does not allow changes in
sponsorship for active Associates. Maintaining the integrity of sponsorship is
critical for the success of every Associate and marketing organization.
Accordingly, the transfer of a JWC business from one sponsor to another is not
permitted. A request for a change in sponsor, due to JWC error, however, will
be accepted within 30 days of the submission of the new Associate application.
4.4.3 - Cancellation and Re-application
An Associate may legitimately change organizations by: a)
Voluntarily cancelling his or her JWC Agreement and remaining inactive (i.e.,
no purchases of JWC products; no sales of JWC products; no sponsoring; no
attendance at any JWC functions, no participation in any other form of
Associate activity, and no operation of any other JWC business) for 6 full
calendar months. Following the 6 calendar month period of inactivity (or
so-called “Sit-Out Period”), the former Associate may reapply under a new
sponsor. However, the former Associate
will permanently lose any and all right to their former Associate Downline
organization. “Downline” shall mean the organization of Independent Associates
that enroll and are placed under any Independent Associate.
4.5 - Unauthorized Claims and Actions
4.5.1 - Indemnification
An Associate is fully responsible for all of his or her
verbal and written statements made regarding JWC products, services, and the
Compensation Plan that are not expressly contained in official JWC materials.
Associates agree to indemnify JWC and JWC’s directors, officers, employees and
agents and hold them harmless from any and all liability, including judgments,
civil penalties, refunds, attorney fees, court costs or lost business incurred
by JWC as a result of the Associate’s unauthorized representations or actions.
This provision shall survive the termination of the Associate Agreement.
4.5.2 - Income Claims and Marketing
In their enthusiasm to enroll prospective Associates, some
Associates are occasionally tempted to make income claims or earnings
representations to demonstrate the inherent power of network marketing. This is
counterproductive because new Associates may become disappointed very quickly
if their results are not as extensive or as rapid as the results others have
achieved. Moreover, the Federal Trade Commission and the States have laws or
regulations that regulate or even prohibit certain types of income claims and
testimonials made by persons engaged in network marketing. While Associates may
believe it is beneficial to provide copies of checks, or to disclose their
earnings or others, such approaches have legal consequences that can negatively
impact JWC as well as the Associate making the claim unless appropriate
disclosures required by law are also made contemporaneously with the income
claim or earnings representation. Because Associates do not have the data
necessary to comply with the legal requirements for making income claims, an
Associate may NOT make income projections, income claims or disclose his or her
JWC income (including the showing of checks, copies of checks, bank statements
or tax records). When promoting the
products and the tremendous opportunity JWC offers, Associates must use only
the sales tools and support materials produced by JWC. The Company has carefully designed its
products, product labels, Compensation Plan and promotional materials to ensure
that they are promoted in a fair, truthful manner; that they are substantiated
and the material complies with the legal requirements of federal and state
laws. Accordingly, Associates must not
produce their own literature, advertisements, sales tools, promotional
materials, Internet Web pages, blogs, and/or social media pages.
4.6 - Conduct at JWC Corporate Events
4.6.1 - No Selling or Recruiting at JWC Events
Selling and recruiting at official JWC corporate events is
not permitted. These activities take away from the primary focus of the event,
and can negatively reflect on the professional image of JWC as a company. You
may, however, offer a business card and/or catalog.
4.6.2 - No Selling or Recruiting for Other Companies at JWC
Events
JWC Associates shall not sell any products or recruit for
any business during JWC events. This restriction most specifically applies to
sales and recruitment efforts for any other direct sales or marketing program,
regardless of the product category, including those that do not compete with
JWC’s product line.
4.7 - Conflicts of Interest
4.7.1 - Competition Policy
To avoid any appearance of impropriety or conflict of
interest, JWC Associates are not eligible to achieve a rank of Director or
above, be National Educators, nor to receive Infinity bonuses or Car bonuses if
they participate in any network marketing, multilevel marketing or affiliate
marketing programs. Associates that qualify for Director rank or one of the
aforementioned programs can choose to be paid and titled at a lower rank and
forego participation in the programs should they wish to continue their association
with a network marketing, multilevel marketing or affiliate marketing program
in addition to their JWC business. Associates may not display JWC products with
any other products or services in a fashion that might in any way confuse or
mislead a prospective customer or Associate into believing there is a
relationship between the JWC and non-JWC products or services.
4.7.2 – Non-solicitation
To protect the sanctity of our community, during the term of
this Agreement, a JWC Associate may not Recruit other JWC Associates or
prospects, clients, or customers using Company systems, contact databases,
social media accounts, or other similar Company resources for any Prohibited
Opportunities.
Following the termination of this Agreement for any reason,
and for a period of one year thereafter, a former JWC Associate may not Recruit
any active JWC Associates, clients, or customers for any Prohibited
Opportunities. Each JWC Associate and Company recognize that because network
marketing is conducted through networks of independent contractors dispersed
across the entire United States, and business is commonly conducted via the
Internet and telephone, an effort to narrowly limit the geographic scope of
this non-solicitation provision would render it wholly ineffective. Therefore,
JWC Associates and Company agree that this non-solicitation provision shall
apply to all markets in which Company conducts business.
The term “Recruit” means any actual or attempted
solicitation, enrollment, encouragement or effort to influence in any other
way, either directly or through a third party.
The term “Prohibited Opportunities” means any direct sales,
affiliate marketing, multi-level marketing, or network marketing opportunity:
(i) involving the promotion or sale of products or services that are similar to
Company’s, or (ii) that directly compete with Company.
4.7.3- Downline Activity (Genealogy) Reports
Downline Activity Reports made available for Associate
access and viewing through JWC’s official website are considered confidential.
Associate access to their Downline Activity Reports is password protected. All
Downline Activity Reports and the information contained therein are
confidential and constitute proprietary information and business trade secrets
belonging to JWC. Downline Activity Reports are provided to Associates in the
strictest of confidence and are made available to Associates for the sole purpose
of assisting Associates in working with their respective Downline Organizations
in the development of their JWC business. Associates should use their Downline
Activity Reports to assist, motivate and train their Downline Associates. The
Associate and JWC agree that, but for this agreement of confidentiality and
nondisclosure, JWC would not provide Downline Activity Reports to the
Associate. An Associate shall not, on his or her own behalf, or on behalf of
any other person, partnership, association, corporation or other entity:
•
Directly or indirectly disclose any information
contained in any Downline Activity Report to any third party;
•
Directly or indirectly disclose the password or
other access code to his or her Downline Activity Report;
•
Use the information to compete with JWC or for
any purpose other than promoting his or her JWC business;
•
Recruit or solicit any Associate or Customer of
JWC listed on any report or in any manner attempt to influence or induce any
Associate or customer of JWC to alter their business relationship with JWC;
•
Use or disclose to any person, partnership,
association, corporation or other entity any information contained in any
Downline Activity Report.
Upon demand by the Company, any current or former Associate
will return the original and all copies of Downline Activity Reports to the
Company.
4.8 - Cross-Sponsoring
Actual or attempted cross-sponsoring is strictly prohibited.
“Cross-sponsoring” is defined as the enrollment of an individual or entity that
is already a current Customer or Associate of JWC, or who has had such an
agreement within the preceding 6 calendar months, within a different line of
sponsorship. The use of a spouse or relative’s name, a straw man, trade names,
assumed names or fictitious ID numbers to circumvent this policy is prohibited.
Associates shall not demean, discredit or defame other JWC Associates in an
attempt to entice another Associate to become part of the first Associate’s
marketing organization. If a prohibited organization transfer occurs, JWC shall
take disciplinary action against the Associate(s) who engaged, acquiesced
and/or knowingly participated in the improper cross-sponsoring. However, it
shall be entirely within JWC’s discretion where in the genealogical structure,
the cross-sponsored organization in question shall be placed or otherwise
distributed. Because equities often exist in favor of both Upline
organizations, ASSOCIATES WAIVE ANY AND ALL CLAIMS AND CAUSES OF ACTION AGAINST
THE COMPANY FOR ITS DECISION REGARDING THE FINAL DISPOSITION OR PLACEMENT OF
THE CROSSSPONSORED ORGANIZATION.
“Upline” shall mean the organization of Independent Associates enrolled
and placed above any Independent Associate. If an Associate wants to move to a
new Upline, they must make the request to JWC in writing. At that point, the
Associate’s account will be moved to a JWC corporate account for 6 calendar
months. The Associate may continue placing orders and earning Retail
commissions, but any other commissions, including but not limited to,
quickstart commissions, wholesale commissions, any and all bonuses or special
commission promotions, will be forfeited. At the end of the 6 calendar months,
the Associate is responsible for reaching out to JWC to request the move to the
Upline of their choice and resume normal Associate activities.
4.9 - Errors or Questions
If an Associate has questions about or believes any errors
have been made regarding commissions, bonuses, Downline Activity Reports, or
charges, the Associate must notify the JWC Associate Support Department at info@jackwinncolor.com,
in writing, within 15 days of the date of the purported error or incident in
question. JWC will not be responsible for any errors, omissions or problems not
reported to the Company within 15 days.
4.10 – Sales Aids Optional
Associates are not required to purchase or carry sales aids.
Associates who do so must make his or her own decision with regard to these
matters. Absolutely no use of the JWC name may be used on marketing materials,
including any social media such as Facebook or Instagram. To ensure that
Associates are not encumbered with Company Sales Aids, such Sales Aids may be
returned to JWC upon the Associate’s cancellation pursuant to the terms of
Section 8.2.
4.11 - Governmental Approval or Endorsement
No federal or state regulatory agencies or officials approve
or endorse any direct selling affiliate marketing program. Therefore,
Associates shall not represent or imply that JWC or its Compensation Plan have
been “approved,” “endorsed” or otherwise sanctioned by any government agency.
4.12 - Holding Applications or Enrollments
Associates must not manipulate enrollments of new Associates
or customer orders. All Associate Applications and Agreements must be sent
within 72 hours from the time they are signed by an Associate.
4.13 - Identification
All Associates are required to provide their Social Security
Number or Federal Tax Identification Number to JWC on the Associate Application
and Agreement. Upon enrollment, the Company will provide a unique Associate
Identification Number to the Associate by which he or she will be identified.
This number will be used to place orders and track commissions and bonuses.
4.14 - Income Taxes
Each Associate is responsible for paying local, state and
federal taxes on any income generated as an Associate. Every year, JWC will
provide IRS Form 1099 (nonemployee compensation) earnings statement to each
U.S. resident who (a) had earnings of over $600 in the previous calendar year
or (b) made purchases during the previous calendar year in excess of $5,000
wholesale.
4.15 - Independent Contractor Status
Associates are independent contractors and are not
purchasers of a franchise or a business opportunity. The agreement between JWC
and its Associates does not create an employer/employee relationship, agency,
partnership or joint venture between the Company and the Associate. Associates
shall not be treated as an employee for his or her services or for federal or
state tax purposes. All Associates are responsible for paying local, state and
federal taxes due from all compensation earned as an Associate of the Company.
The Associate has no authority (expressed or implied) to bind the Company to
any obligation. Each Associate shall establish his or her own goals, hours, and
methods of sale, so long as he or she complies with the terms of the Associate
Agreement Form, and these Policies and Procedures, and applicable laws. The
name of JWC and other names as may be adopted by JWC are proprietary trade
names, trademarks and service marks of JWC. As such, these marks are of great
value to JWC and are supplied to Associates for their use only in an expressly
authorized manner. Use of the JWC name on any item not produced by the Company
is prohibited except as follows: Associate’s Name Independent JWC Associate All
Associates may list themselves as an “Independent JWC Associate” in the
residential telephone directory (“white pages”) under their own name.
Associates may not place telephone directory display ads in the classified
directory (“Yellow Pages”) using JWC’s name or logo. Associates may not answer
the telephone by saying “Jack Winn Color” or in any other manner that would
lead the caller to believe that he or she has reached the corporate offices of
JWC. Advertising is not limited to print media; it also includes internet
advertising and other forms of advertising.
It is prohibited for an Associate to use an internet or email address
that utilizes the trade name JWC, or includes JWC in a portion of the
address. It is also prohibited for an
Associate to use any website materials on a website that references or relates
to JWC that is not authorized in writing by JWC. It is also prohibited for an Associate to
place links to unauthorized websites or webpages onto a website or webpage that
has been authorized by JWC.
4.16 - Insurance
4.16.1 - Business Pursuits Coverage
You may wish to arrange insurance coverage for your
business. Your homeowner’s insurance policy may not cover business related
injuries or the theft of or damage to your business. Contact your insurance
agent to make sure that your business property is protected.
4.17 - International Marketing
Because of critical legal and tax considerations, JWC must
limit the marketing and enrollment of JWC services and the presentation of the
JWC business to prospective customers and Associates located within the 50
United States of America and any other jurisdiction officially opened by JWC.
Associates are only authorized to do business in the countries in which JWC has
announced are open for business in official Company literature.
4.18 - Laws and Ordinances
Associates shall comply with all federal, state and local
laws and regulations in the conduct of their businesses. Many cities and
counties have laws regulating certain home-based businesses. In most cases
these ordinances are not applicable to Associates because of the nature of
their business. However, Associates must obey those laws that do apply to them.
If a city or county official tells an Associate that an ordinance applies to
him or her, the Associate shall comply with the law.
4.19 - Minors
Associates shall not enroll or recruit individuals under the
age of 18 into the JWC program.
4.20 - Actions of Household Members or Affiliated
Individuals.
If any member of an Associate’s household, family, or other
affiliated individual engages in any activity that, if performed by the
Associate, would violate any provision of the Agreement, such activity will be
deemed a violation by the Associate and JWC may take disciplinary action
pursuant to the Statement of Policies against the Associate.
4.21 - One JWC Business Per Associate and Household
Restrictions
An Associate may operate or have an ownership interest in
only one JWC business. No individual may have, operate or receive compensation
from more than one JWC business. Individuals of the same family unit may enter
into or have an interest in more than one JWC Business provided a family member
acts as the direct sponsor of the other. A “family unit” is defined as spouses,
domestic partners and dependent children living at or doing business at the
same address. An exception to the one-business-per-Associate rule will be
considered on a case-by-case basis if two existing Associates marry. Requests
for exceptions to this policy must be submitted in writing to the Compliance
Department.
4.22 – Seventy Percent (70%) Rule
JWC will strictly adhere to the policy that, prior to fulfilling
an order for additional products by an Associate, the Associate must certify
that he/she has sold at retail, or used in the delivery of professional hair
services, at least 70% of all prior inventory purchased. An Associate will be allowed to purchase a
reasonable amount of product for personal use. The Company will monitor
compliance with this rule, and any fraudulent information supplied or
fraudulent certifications provided by the Associate will be grounds for
termination. For this reason, it is
important that the Associate keep accurate sales records. It is Company policy
to strictly prohibit the purchase of products in unreasonable amounts solely
for the purpose of qualifying for commissions or advancement within the
Compensation Plan. All such forms of
frontloading or stockpiling are strictly prohibited.
4.23 - Requests for Records
Any request from an Associate for copies of invoices,
agreements, Downline activity reports or other records/reports will require a
fee of $1.00 per page per copy. This fee covers the expense of mailing and time
required to research files and make copies of the records.
4.24 - Sale, Transfer or Assignment of JWC Business
4.24.1 – Although an JWC business is a privately owned,
independently operated business, the sale, transfer or assignment of an JWC
business, and the sale, transfer or assignment of an interest in a Business
Entity that owns or operates a JWC Associate business, is subject to certain
limitations. If an Associate wishes to
sell his or her JWC business, or interest in a Business Entity that owns or
operates a JWC business, the following criteria must be met:
•
The selling Associate must offer JWC the right
of first refusal to purchase the business on the same terms as agreed upon with
a third-party buyer. JWC shall have
fifteen (15) days from the date of receipt of the written offer from the seller
to exercise its right of first refusal.
•
The buyer or transferee must become a qualified
Associate. If the buyer is an active JWC
Associate, he or she must first terminate his or her JWC business and however
the six (6) calendar month waiting period may be waived before acquiring any
interest in the new JWC business;
•
Before the sale, transfer or assignment can be
finalized and approved by JWC, any debt obligations the selling party has with
JWC must be satisfied.
•
The selling party must be in good standing and
not in violation of any of the terms of the Agreement in order to be eligible
to sell, transfer or assign a JWC Associate business.
Prior to selling a Business Entity interest, the selling
party must notify JWC’s Compliance Department in writing and advise of his or
her intent to sell JWC’s business or Business Entity interest. The selling party must also receive written
approval from the Compliance Department before proceeding with the sale.
4.25 - Separation of a JWC Associate Business
In the event of a dissolution of marriage of a JWC
Associate, and a spouse, arrangements must be made to assure that any division
of the business assets is accomplished so as not to adversely affect the
interests and income of other businesses up or down the line of sponsorship. If
the separating parties fail to provide for the best interests of other
Associates and the Company, JWC may be forced to involuntarily terminate the
Associate Agreement.
4.25.1 - During the pendency of a divorce or dissolution,
the Company shall treat the business according to the status quo as existed
prior to the filing of the divorce or dissolution. Under no circumstances will
the Downline Organization of divorcing spouses be divided. Similarly, under no
circumstances will JWC split commission and bonus checks between divorcing
spouses. JWC will recognize only one Downline Organization and will issue only
one commission check per JWC business per commission cycle.
Commission checks shall always be issued to the individual
whose name appears on the Associate Agreement.
4.26 - Sponsoring
All active Associates in good standing have the right to
sponsor and enroll others into JWC. Each prospective Associate has the ultimate
right to choose his or her own sponsor. If two Associates claim to be the
sponsor of the same new Associate, the Company shall regard the first
application received by the Company as controlling.
4.27 - Stacking
“Stacking” is strictly prohibited. The term “stacking”
includes: (a) violating the onebusiness-per-household rule and/or (b) enrolling
fictitious individuals or entities into the JWC Compensation Plan, in an
attempt to manipulate the Compensation Plan.
4.28 - Telemarketing
The Federal Trade Commission and the Federal Communications
Commission each have laws that restrict telemarketing practices. Both federal
agencies (as well as a number of states) have “do not call” regulations as part
of their telemarketing laws. While you may not consider yourself a
“telemarketer” in the traditional sense of the word, these regulations broadly
define the term “telemarketer” and “telemarketing” so that your inadvertent
action of calling someone whose telephone number is listed on the federal “do
not call” registry could cause you to violate the law. Moreover, these
regulations must not be taken lightly, as they carry significant penalties (up
to $11,000.00 per violation). Therefore, Associates must not engage in
telemarketing relative to the operation of their JWC businesses. The term
“telemarketing” means the placing of one or more telephone calls to an
individual or entity to induce the purchase of a JWC product or service, or to
recruit them for the JWC opportunity. “Cold calls” made to prospective
customers or Associates that promote either JWC’s products or services or the
JWC opportunity constitute telemarketing and are prohibited. However, a
telephone call(s) placed to a prospective customer or Associate (a “prospect”)
is permissible under the following situations:
•
If the Associate has an established business
relationship with the prospect. An “established business relationship” is a
relationship between an Associate and a prospect based on the prospect’s
purchase, rental or lease of goods or services from the Associate, or a
financial transaction between the prospect and the Associate, within the 18
months immediately preceding the date of a telephone call to induce the
prospect’s purchase of a product or service.
•
The prospect’s personal inquiry or application
regarding a product or service offered by the Associate within the 3 months
immediately preceding the date of such a call.
•
If the Associate receives written and signed
permission from the prospect authorizing the Associate to call. The
authorization must specify the telephone number(s) that the Associate is
authorized to call.
•
You may call family members, personal friends
and acquaintances. An “acquaintance” is someone with whom you have at least a
recent first-hand relationship (i.e., you have recently personally met him or
her). Bear in mind, however, that if you make a habit of “card collecting” with
everyone you meet and subsequently calling them, the FTC may consider this a
form of telemarketing that is not subject to this exemption. Thus, if you
engage in calling “acquaintances,” you must make such calls on an occasional basis
only and not make this a routine practice.
In addition, Associates shall not use automatic telephone
dialing systems relative to the operation of their JWC businesses. The term
“automatic telephone dialing system” means equipment which has the capacity to
(a) store or produce telephone numbers to be called using a random or
sequential number generator and (b) to dial such numbers.
SECTION 5 –
RESPONSIBILITIES OF ASSOCIATES
5.1 - Change of Address or Telephone
To ensure timely delivery of products, support materials and
commission checks, it is critically important that JWC's files are current.
Associates planning to move should email JWC corporate office, at 714-760-4969,
their new address and telephone numbers. To guarantee proper delivery,
two-weeks advance notice to JWC is recommended on all changes.
5.2 - Continuing Development Obligations
5.2.1 - Ongoing Training
Any Associate who sponsors another Associate into JWC must
perform a bona fide assistance and training function to ensure that his or her
Downline is properly operating his or her JWC business. Associates must have
ongoing contact and communication with the Associates in their Downline
Organizations. Examples of such contact and communication may include, but are
not limited to, newsletters, written correspondence, personal meetings,
telephone contact, voice mail, electronic mail and the accompaniment of Downline
Associates to JWC meetings, training sessions, and other functions. Upline
Associates are also responsible to motivate and train new Associates in JWC
product knowledge, effective sales techniques, the JWC Compensation Plan and
compliance with Company Policies and Procedures. Communication with and the
training of Downline Associates must not, however, violate Section 4.5.2
(regarding the development of Associate-produced sales aids and promotional
materials). Associates cannot charge for training. Upon request, every
Associate should be able to provide documented evidence to JWC of his or her
ongoing fulfillment of the responsibilities of a sponsor.
5.2.2 - Increased Training Responsibilities
As Associates progress through the various levels of
leadership, they will become more experienced in sales techniques, product
knowledge and understanding of the JWC program. They will be called upon to
share this knowledge with lesser-experienced Associates within their
organization.
5.2.3 - Ongoing Sales Responsibilities
Regardless of their level of achievement, Associates have an
ongoing obligation to continue to personally promote sales through the
generation of new customers or Associates and through servicing their existing
customers or Associates.
5.3 – Non-disparagement
JWC wants to provide its Associates with the best products,
compensation plan and service in the industry. Accordingly, we value your
constructive criticisms and comments. All such comments should be submitted in
writing to the JWC corporate offices. While JWC welcomes constructive input,
negative comments and remarks made in the field by Associates about the
Company, its products or Compensation Plan serve no purpose other than to sour
the enthusiasm of other JWC Associates. For this reason, and to set the proper
example for their Downline, Associates must not disparage, demean or make
negative remarks about JWC, other JWC Associates, JWC’s services, the
Compensation Plan or JWC’s directors, officers or employees.
5.4 - Providing Documentation to Applicants
Associates must provide the most current version of the
Policies and Procedures and the Compensation Plan to individuals whom they are
sponsoring to become Associates before the applicant signs an Associate
Agreement. Additional copies of Policies and Procedures can be found on the JWC
website at http://www.jackwinnpro.com, or in your business center under the
forms section.
5.5 - Reporting Policy Violations
Associates observing a policy violation by another Associate
should submit a written report of the violation directly to the attention of
the JWC Compliance Department. Details of the incident(s), such as dates,
number of occurrences, persons involved and any supporting documentation,
should be included in the report.
SECTION 6 - SALES
REQUIREMENTS
6.1 - Product Sales
The JWC Compensation Plan is based upon the sale of JWC
products to end user consumers. Associates must fulfill personal and Downline
organization sales requirements (as well as meet other responsibilities set
forth in the Agreement) to be eligible for bonuses, commissions and advancement
to higher levels of achievement.
6.2 -Sales of JWC products through on-line classifieds or
auction sites, including, but not limited to, Ebay or craigslist, are
prohibited, without the expressed written consent of JWC. Unauthorized selling
of JWC products will result in immediate termination of the customer’s account.
6.3 - Territory Restrictions
There are no exclusive territories granted to anyone. No
franchise fees are required.
SECTION 7 - BONUSES
AND COMMISSIONS
7.1 - Bonus and Commission Qualifications
An Associate must be active and in compliance with the
Agreement and these policies to qualify for bonuses and commissions. So long as
an Associate complies with the terms of the Agreement and these policies, JWC
shall pay commissions to such Associate in accordance with the Compensation
Plan. The minimum amount for which JWC will issue a commission payment is $20.00.
If an Associate’s bonuses and commissions do not equal or exceed $20.00, the
Company will accrue the commissions and bonuses until they total $20.00.
Commissions will be issued once $20.00 has been accrued.
7.2 - Commission Payments and Promotions
7.2.1 - Payments, Calculations, and Bonuses
Commissions will be mailed out in accordance with the
Compensation Plan. Commissions will be calculated according to the level for
which an Associate actually satisfied all of the requirements according to the
Compensation Plan rather than the highest rank or title achieved. Commission
reports will be provided to Associates online, via web access.
7.2.2 - Promotions
Promotions are determined based on business organization and
sales activity for each applicable period.
7.3 - Adjustment to Bonuses and Commissions
7.3.1 - Adjustments for Returned Products Associates receive
bonuses and commissions based on the actual enrollment for services to
merchants. When a service is cancelled and refund is authorized by the Company,
the bonuses and commissions attributable to the refunded service(s) will be
deducted in the month in which the refund is given, and continuing every pay
period thereafter until the commission is recovered from the Associates who
received bonuses and commissions on the sales of the refunded service(s).
7.4 - Unclaimed Commissions and Credits
7.4.1 - Associates must deposit or cash commission and bonus
checks within six months from their date of issuance. A check that remains
uncashed after six months will be void. There shall be a $25.00 charge for
reissuing a check. These charges shall be deducted from the balance owed to the
Associate.
7.4.2 – Associates that have been inactive (as outlined in
section 4.4.3) for more than six calendar months and have funds in their
E-wallet will be subject to a $10 per month E-wallet management fee. This fee
will be automatically drafted from the E-wallet balance on the first business
day of every month. If there is less than $10 in the E-wallet at the time of
draft, all remaining funds will be deducted. All management fees are final once
debited from the E-wallet.
7.5 - Reports
All information provided by JWC in online or telephonic
Downline Activity Reports, including but not limited to personal and group
sales volume (or any part thereof), and Downline sponsoring activity is
believed to be accurate and reliable. Nevertheless, due to various factors,
including the inherent possibility of human and mechanical error; the accuracy,
completeness and timeliness of orders; denial of credit card and electronic
check payments; returned products; and credit card and electronic check charge-backs,
the information is not guaranteed by JWC or any persons creating or
transmitting the information. All personal and group sales volume information
is provided “as is” without warranties, expressed or implied, or
representations of any kind whatsoever. In particular, but without limitation,
there shall be no warranties of merchantability, fitness for a particular use
or non-infringement. To the fullest extent permissible under applicable law,
JWC and/or other persons creating or transmitting the information will in no
event be liable to any Associate or anyone else for any direct, indirect,
consequential, incidental, special or punitive damages that arise out of the
use of or access to personal and group sales volume information (including but
not limited to lost profits, bonuses, or commissions, loss of opportunity and
damages that may result from inaccuracy, incompleteness, inconvenience, delay
or loss of the use of the information), even if JWC or other persons creating
or transmitting the information shall have been advised of the possibility of
such damages. To the fullest extent permitted by law, JWC or other persons
creating or transmitting the information shall have no responsibility or
liability to you or anyone else under any tort, contract, negligence, strict
liability, products liability or other theory with respect to any subject
matter of this agreement or terms and conditions related thereto. Access to and
use of JWC’s online reporting services and your reliance upon such information
is at your own risk. All such information is provided to you “as is.” If you
are dissatisfied with the accuracy or quality of the information, your sole and
exclusive remedy is to discontinue use of and access to JWC’s online reporting
services and your reliance upon the information.
SECTION 8 - RETURNS
AND SALES AIDS REPURCHASE
8.1 - Retail Sales and Customer Returns
Retail sales to the customer are the foundation of the JWC
business. The entire commission
structure is based upon volume of retail sales referred by the individual
Associate as well as their entire organization. If, for any reason, a customer
is dissatisfied with any JWC product, the customer may return unused and
resalable product for a replacement or full refund within 30 days of purchase. Returns
requested between 31-60 days after the order date will be eligible for credit
to their account only. No returns will be accepted after 60 days from the order
date. Products shipped outside of the continental US are not eligible for a
refund. Products that are purchased as part of a discounted bundle or kit must
all be returned for any refund or credit; individual items will not be
considered for a refund or credit. Prior to shipping products back, the customer
must call the JWC office to notify the staff of their intent to return products.
At this time, they will receive instructions around packing the materials to
minimize the risk of damage to goods on their return to JWC. If returned
products are damaged in transport, a 50% refund or credit will be given. Shipping
costs are not refundable. Refunds will
be issued within thirty (30) days of JWC’s receipt of refund request. For
returns over $300, a restocking fee will be applied, resulting in a deduction
from the refund amount. NOTE: If an Associate returns more than $300.00 in
products in any twelve (12) consecutive month period, it shall constitute the
Associate’s request to cancel his or her Associate Agreement, and the return
shall be treated as an inventory return pursuant to Section 8.2.
8.2 - Inventory and Sales Aids Repurchase
Associates may cancel the Agreement within three (3) days of
execution and receive a full refund of all associateship fees and any voluntary
inventory or sales aids purchases. After the three (3) day rescission period,
an Associate may still cancel the Agreement and the Associate may return any
sales aids or inventory for a refund.
Associates may only return sales aids or inventory that he or she
personally purchased from JWC (purchases from other Associates or third parties
are not subject to refund). Any returned
inventory or sales aids must be in unused, resalable condition. Sales aids
and/or products are only available for a refund if the item(s) were purchased
by the Associate within the year prior to the date of cancellation. Upon Company’s receipt of resalable sales
aids and/or inventory, the Associate will be reimbursed 90 percent (90%) of the
net cost of the original purchase price(s).
Shipping charges are not refundable.
If the purchases were made through a credit card, the refund will be
credited back to the same account. NOTE:
Inventory that has been certified as sold by the Associate pursuant to the 70%
Rule is NOT subject to any refund.
•
Montana Residents - A Montana resident may
cancel his or her Associate Agreement within fifteen (15) days from the date of
enrollment, and may return his or her inventory and/or sales aids for a full
refund within such time period. All inventory or sales aids to be returned for
refund under these provisions must be approved in advance of shipment to JWC by
calling the Associate Service Department at 714-760-4969.
SECTION 9 - SHIPPING
& DELIVERY
9.1 – In order to deliver products that you need to maintain
your healthy hair or run your business as a stylist behind the chair, we
guarantee to process all in stock items within 1-2 business days and make every
attempt to deliver your package within 3-6 business days after it ships from
our warehouse. To keep shipping fees as reasonable and fair as possible for
both our Associates and their Clients, we base shipping fees on a combination
of both the price and weight of the products purchased. Given the high costs to
ship heavier products and the low cost to ship smaller products, we do not
offer fixed-rate shipping. That said, before confirming your transaction, you
will be presented with the shipping fees that are specific to your order. Thus,
you will be able to review these fees prior to completing and submitting your
purchase. When free shipping is offered, it is applicable only to standard Ground
shipping; no expedited air shipping will be eligible for free shipping
promotions.
In the event of a return arising from an incorrect address,
we will make one reshipment attempt free of charge. However, for subsequent
reshipments, customers will be required to cover the associated shipping costs.
It is the responsibility of the customer to ensure accurate and up-to-date
address information to avoid additional charges for reshipments.
9.2 – If an Associate has outstanding Coordinate Pickup with
Stylist orders and has not ordered in at least 6 calendar months, all
outstanding products will be converted to a coupon code and added to the
Associate’s account. The coupon will expire 30 days after being added to the
account.
SECTION 10 - PRICING
JWC is the only seller of JWC products. JWC
products available for sale through any other individual or outlet are not
sanctioned nor guaranteed by JWC. As such, JWC will not match prices of these
unauthorized resellers.
SECTION 11 - DISPUTE
RESOLUTION AND DISCIPLINARY PROCEEDINGS
11.1 - Disciplinary Sanctions
Violation of the Agreement, these Policies and Procedures or
any illegal, fraudulent, deceptive or unethical business conduct by an
Associate may result, at JWC’s discretion, in one or more of the following
corrective measures:
•
Issuance of a written warning or admonition;
•
Requiring the Associate to take immediate
corrective measures;
•
Imposition of a fine, which may be withheld from
bonus and commission checks;
•
Loss of rights to one or more bonus and
commission checks;
•
The withholding from an Associate of all or part
of the Associate’s bonuses and commissions during the period that JWC is
investigating any conduct allegedly in violation of the Agreement. If an
Associate’s business is canceled for disciplinary reasons, the Associate will
not be entitled to recover any commissions withheld during the investigation
period;
•
Suspension of the individual’s Associate
Agreement for one or more pay periods;
•
Involuntary termination of the offender’s
Associate Agreement;
•
Any other measure expressly allowed within any
provision of the Agreement or that JWC deems practicable to implement and
appropriate to equitably resolve injuries caused partially or exclusively by
the Associate’s policy violation or contractual breach; or
•
In situations deemed appropriate by JWC, the
Company may institute legal proceedings for monetary and/or equitable relief.
11.2 - Grievances and Complaints
When an Associate has a grievance or complaint
with another Associate regarding any practice or conduct in relationship to
their respective JWC businesses, the complaining Associate should first report
the problem to his or her sponsor, who should review the matter and try to
resolve it with the other party’s Upline sponsor. If the matter cannot be
resolved, it must be reported in writing to the Company either via a mailed
letter or an email to info@jackwinncolor.com. The Company will review the facts
and determine if a policy violation has occurred and take appropriate action.